Capgemini Off Campus Drive 2022

Capgemini Off Campus Drive 2021

Capgemini Off Campus Drive 2022 | Any Degree/Diploma | 2021,2022 Batch | Last Date: 10 November 2022

Capgemini Off Campus Drive 2022 – Capgemini Technology Services India Limited scheduled for Service Desk-Contact Support Group(CSG) for 3 year degree/diploma- 2021,2022 batch graduates .The detailed eligiblity and application process are given in below

Job TitleCapgemini Off Campus Drive 2022
Description Any Degree/Diploma
Work LocationKolkata – IN
Employment TypeFULL TIME
Job RoleService Desk-Contact Support Group(CSG)
QualificationAny Degree/Diploma(3 Years)
SalaryGraduate-Rs.2.75 LPA ; Diploma-Rs 2.25 LPA
Job LocationKolkata/Bangalore/Pune
Last Date10 November 2022

Detailed Eligibility:

Candidates must have completed any 3-year Degree/Diploma in 2021 & 2022

Job Location – Kolkata / Bangalore / Pune

Desired Skills:

Should have excellent communication and English speaking skills

Should have good interpersonal skills and ability to perform under pressure

Basic computing skills

Willing to work in a 24/7 environment

Should be open to sign Service Level Agreement and KPIs

Candidates must be open to relocate to any location and work in night shifts

Job Description:

  • Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support: Ticket Management,Business intelligence,Service Delivery ,Customer Management, Knowledge Management,Service Marketing
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
  • Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
  • Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
  • Clarify customer requirements
  • Probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

Please Note –

Only shortlisted candidates will be invited for the assessment / selection process

Selection process will be done in virtual mode

Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online

How to Apply Capgemini Off Campus Drive 2022?

Interested and eligible candidates can apply to this drive online by the following link on or before 10 November 2022.

To Apply(3 year Degree): Click here

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