CGI Off Campus Drive 2022 for Service Desk Technical Analyst | Any Degree | Bangalore
CGI Off Campus Drive 2022 scheduled to hire Any Degree graduates for role of Service Desk Technical Analyst. The detailed eligibility and application process are given in below.
|Job Title||CGI Off Campus Drive 2022|
|Work Location||Bangalore – IN|
|Employment Type||FULL TIME|
|Job Role||Service Desk Technical Analyst|
|Salary||Best in Industry|
Required qualifications to be successful in this role (graduation is must)
Any UG/PG degree.
Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
Willingness to work in a 24*7 environment on rotational shifts.
Ability to think clearly, analyze the problem and take necessary steps to fix the issue
Customer Service & Support
Duties and responsibilities:
Respond to requests for technical assistance by following prescribed procedures.
Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
Log all contacts and document all the activities and results accurately and completely within the incident management tool.
Assign unresolved tickets to the appropriate support team.
Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
Identify and escalate tickets requiring urgent attention and action.
Stay current with system information, changes and updates.
Adhere to work schedules, attendance and leave policies.
How to apply for CGI Off Campus Drive 2022?
Interested and Eligible candidates can apply this drive by following link as soon as possible.
For More Details: Click here
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