Amazon Is Hiring 12th/Any graduate/PG – Freshers Must Not Miss This Opportunity 2023

By
Bulbul Shakya
-
Amazon Recruitment Drive 2023
Source : https://www.amazon.in/

Amazon Is Hiring 12th/Any graduate/PG

Company Name: Amazon

Amazon Is Hiring 12th/Any graduate/PG:- The company is hiring candidates who have completed their 12th/Any graduate/PG and are eligible for the position of Digital & Device Technical Support. For more such off-campus drives, internships, and free courses with certifications be updated on our website. https://mechomotive.com/

Job TitleAmazon Is Hiring 12th/Any graduate/PG
DescriptionAn Amazon Digital & Device Alexa Support Associate is a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems
Work LocationHyderabad – INDIA
Employment TypeFULL TIME

We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.

Job Details for Amazon Is Hiring 12th/Any graduate/PG

  • Job role:- Digital & Device Technical Support
  • Qualification:- 12th/Any graduate/PG
  • Job Location:- Hyderabad
  • Experience:- Freshers
  • Salary:- As per company standards
  • Vacancy:- Various
  • Apply Mode:- Online

Job Description For Amazon Is Hiring 12th/Any graduate/PG

  • An Amazon Digital & Device Alexa Support Associate is a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. 
    Associates communicate with customers primarily through mail, chat, and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays, and events
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Skills Required For Amazon Is Hiring 12th/Any graduate/PG

Technical Aptitude:

  • Familiarity with a variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
  • In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
  • Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows )
  • Ability to translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting
  • Basic awareness of Amazon’s Devices and Digital Services (Subscriptions)
  • Awareness of the latest trends and developments in the technology industry
  • Technically inclined with a drive to challenge existing processes and innovate

Communication Skills:

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills – the ability to clearly understand and state the issues customers present
  • Ability to concentrate – follow customers’ issues without distraction to resolution
  • Good composition skills – the ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

Problem-Solving Skills:

  • Effective problem-solving skills including decision-making, time management, and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action-oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business needs
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service

Apply Now:- Click Here

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