Capgemini Off Campus Drive 2022 | Any Degree/Diploma | 2021,2022 Batch | Last Date: 10 November 2022
Capgemini Off Campus Drive 2022 – Capgemini Technology Services India Limited scheduled for Service Desk-Contact Support Group(CSG) for 3 year degree/diploma- 2021,2022 batch graduates .The detailed eligiblity and application process are given in below
| Job Title | Capgemini Off Campus Drive 2022 |
|---|---|
| Description | Any Degree/Diploma |
| Work Location | Kolkata – IN |
| Employment Type | FULL TIME |
| Job Role | Service Desk-Contact Support Group(CSG) |
| Qualification | Any Degree/Diploma(3 Years) |
| Batch | 2021,2022 |
| Experience | Freshers |
| Salary | Graduate-Rs.2.75 LPA ; Diploma-Rs 2.25 LPA |
| Job Location | Kolkata/Bangalore/Pune |
| Last Date | 10 November 2022 |
Detailed Eligibility:
Candidates must have completed any 3-year Degree/Diploma in 2021 & 2022
Job Location – Kolkata / Bangalore / Pune
Desired Skills:
Should have excellent communication and English speaking skills
Should have good interpersonal skills and ability to perform under pressure
Basic computing skills
Willing to work in a 24/7 environment
Should be open to sign Service Level Agreement and KPIs
Candidates must be open to relocate to any location and work in night shifts
Job Description:
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support: Ticket Management,Business intelligence,Service Delivery ,Customer Management, Knowledge Management,Service Marketing
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Please Note –
Only shortlisted candidates will be invited for the assessment / selection process
Selection process will be done in virtual mode
Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
How to Apply Capgemini Off Campus Drive 2022?
Interested and eligible candidates can apply to this drive online by the following link on or before 10 November 2022.
To Apply(3 year Degree): Click here
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