Concentrix Off Campus Drive 2021

Concentrix
Source: www.concentrix.com

Company Name: Concentrix

Concentrix is hiring candidates who have completed BE/B.Tech/B.Sc/BCA is eligible for the position of Technical Support Associate. For more such off-campus drives, internships, and free courses with certifications be updated on our website. https://mechomotive.com/

Job TitleConcentrix Off Campus Drive 2021
DescriptionTo provide best in class Technical support to customers over the Phone. Take end-to-end ownership of customer issues reported. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard operating procedures & escalate to internal teams for quicker resolution. Documenting all troubleshooting performed on the call-in client SAP CRM. Document solutions in the form of knowledge base, Technotes, and Articles and help build a robust knowledge base that can be referred to in the future. Documenting all troubleshooting performed on the call-in client SAP CRM. The technical issues can span multiple Client products and third-party devices/applications. In addition, TSEs continually participate in building the capability and quality of the technical support organization and its supporting systems by capturing and documenting information in line with the process and the Case Handling Guide
Work LocationBangalore, Karnataka – India
Employment TypeFULL TIME

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

Every day, from more than 40 countries and across six continents, our staff delivers next-generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people

Job Details for Concentrix Off Campus Drive 2021

  • Job role:- Technical Support Associate
  • Qualification:- BE/B.Tech/B.Sc/BCA
  • Job Location:- Bangalore
  • Experience:- 0 -2 years
  • Salary:- As per company standards
  • Vacancy:- Various
  • Apply Mode:- Online

Job Description For Concentrix Off Campus Drive 2021

  • To provide best in class Technical support to customers over Phone.
  • Take end to end ownership of customer issues reported.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard operating procedures & escalate to internal teams for quicker resolution.
  • Documenting all troubleshooting performed on the call in client SAP CRM.
  • Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
  • Documenting all troubleshooting performed on the call in client SAP CRM.
  • The technical issues can span multiple Client products and third party devices / applications.
  • In addition, TSEs continually participate in building the capability and quality of the technical support organization and its supporting systems by capturing and documenting information in line with process and the Case Handling Guide

Apply Now:- Click Here

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