Company Name: Elevate
Elevate is hiring candidates who have completed BE/B.Tech and are eligible for the position of Trainee IT. For more such off-campus drives, internships, and free courses with certifications be updated on our website-https://mechomotive.com/
|Job Title||Elevate Off Campus Drive 2022|
|Description||Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. Act as an escalation point for advanced or difficult help requests. Build rapport with internal and external customers Escalate incidents with accurate documentation to a suitable technician or vendor, when required Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken through to the final resolution|
|Work Location||Gurgaon – INDIA|
|Employment Type||FULL TIME|
Elevate is a law company, providing consulting, technology, and services to law departments and law firms. The company’s multi-disciplinary team of legal professionals, business professionals, and technology professionals extends and enables the resources and capabilities of customers worldwide.
Job Details for Elevate Off Campus Drive 2022
- Job role:- Trainee IT
- Qualification:- BE/B.Tech
- Batch:- 2021/2022
- Job Location:- Gurgaon
- Salary: Best In Industry
- Experience:- 0-2 years
- Apply Mode:- Online
- Vacancy:- Various
Job Description for Elevate Off Campus Drive 2022
- Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
- Act as an escalation point for advanced or difficult help requests.
- Build rapport with internal and external customers
- Escalate incidents with accurate documentation to a suitable technician or vendor, when required
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution.
- Use remote tools and diagnostic utilities to aid in troubleshooting
- Research solutions through the internal and external knowledge base as needed.
- Install the software and ensure definitions are up to date.
- Test fixes to ensure the problem has been adequately resolved.
- Develop help sheets and FAQ lists for end users.
- Contribute to technician knowledge base and training as needed.
- Reinforce SLAs to manage end-user expectations.
- Provide suggestions for continual improvement
Skills Required for Elevate Off Campus Drive 2022
- Experience with Microsoft Office tools, creating/maintaining excel
- Attention to detail and problem-solving ability.
- Ability to analyze data and communicate ideas clearly
Apply Now:- Click Here
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