Elevate Off Campus Drive 2022

Elevate
Source: www.elevateservices.com

Company Name: Elevate

Elevate is hiring candidates who have completed BE/B.Tech and are eligible for the position of Trainee IT. For more such off-campus drives, internships, and free courses with certifications be updated on our website-https://mechomotive.com/

Job TitleElevate Off Campus Drive 2022
DescriptionProvide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. Act as an escalation point for advanced or difficult help requests. Build rapport with internal and external customers Escalate incidents with accurate documentation to a suitable technician or vendor, when required Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken through to the final resolution
Work LocationGurgaon – INDIA
Employment TypeFULL TIME

Elevate is a law company, providing consulting, technology, and services to law departments and law firms. The company’s multi-disciplinary team of legal professionals, business professionals, and technology professionals extends and enables the resources and capabilities of customers worldwide.

Job Details for Elevate Off Campus Drive 2022

  • Job role:- Trainee IT
  • Qualification:- BE/B.Tech 
  • Batch:- 2021/2022
  • Job Location:- Gurgaon
  • Salary: Best In Industry
  • Experience:- 0-2 years
  • Apply Mode:- Online
  • Vacancy:- Various

Job Description for Elevate Off Campus Drive 2022

  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
  • Act as an escalation point for advanced or difficult help requests.
  • Build rapport with internal and external customers
  • Escalate incidents with accurate documentation to a suitable technician or vendor, when required
  • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution.
  • Use remote tools and diagnostic utilities to aid in troubleshooting
  • Research solutions through the internal and external knowledge base as needed.
  • Install the software and ensure definitions are up to date.
  • Test fixes to ensure the problem has been adequately resolved.
  • Develop help sheets and FAQ lists for end users.
  • Contribute to technician knowledge base and training as needed.
  • Reinforce SLAs to manage end-user expectations.
  • Provide suggestions for continual improvement

Skills Required for Elevate Off Campus Drive 2022

  • Experience with Microsoft Office tools, creating/maintaining excel
  • spreadsheets.
  • Attention to detail and problem-solving ability.
  • Ability to analyze data and communicate ideas clearly

Apply Now:- Click Here

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