Company Name: Freshworks
Freshworks is hiring candidates who have completed BE/B.Tech is eligible for the position of Graduate Trainee. For more such off-campus drives, internships, and free courses with certifications be updated on our website. https://mechomotive.com/
|Job Title||Freshworks Off Campus Drive 2022|
|Description||The customer support team takes care of technical account management for all our customers. They help troubleshoot and resolve issues that customers might have and provide assistance as and when required. Anyone who likes to troubleshoot, get to the root cause and solve problems, and help customers resolve their issues is a natural fit for the customer support team|
|Work Location||Chennai, Tamil Nadu – India|
|Employment Type||FULL TIME|
Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales, and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues.
The company’s products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, Freshmarketer, and Fresher.
Job Details for Freshworks Off Campus Drive 2022
- Job role:- Graduate Trainee – Customer Support
- Qualification:- BE/B.Tech
- Batch:- 2022
- Experience Needed:- Freshers
- Job Location:- Chennai
- Salary:- As per norms
- Apply Mode:- Online
- Total Vacancy:- Various
Job Description For Freshworks Off Campus Drive 2022
- The customer support team takes care of technical account management for all our customers. They help troubleshoot and resolve issues that customers might have and provide assistance as and when required. Anyone who likes to troubleshoot, get to the root cause and solve problems, and help customers resolve their issues is a natural fit for the customer support team.
Skills Required For Freshworks Off Campus Drive 2022
What we look for:
Freshworks is looking to hire smart, determined, and passionate students who’ll be graduating in 2022 for our customer support team. Here is a short description of traits that we look for in students fresh out of college:
- Clear, concise, and effective written and oral communication skills.
- Empathy towards customers and understanding their needs.
- Ability to thrive in a fast-paced performance-driven environment.
- Interest, curiosity, and openness to learning new technologies.
- Flexibility in working in different rotational shifts/regions/markets. This is absolutely mandatory because shifts and regions will be allocated based on business requirements.
- Prior internship experience in B2B or product companies in any of these domains is an added bonus.
- Shortlisted profiles will be invited to a screening assignment. We will send out invites in a periodic manner and give them one week to complete them.
- All our interviews will be virtual video interviews on Zoom since we are all working remotely for the time being.
- We will plan multiple interview drives – they may be spread over 2-3 dates to accommodate all candidates.
- Given the context of Covid and remote work – Freshworks is working partially remotely (as things stand today). While we have office locations in Chennai, Bangalore, and Hyderabad – the support team is based primarily out of Chennai and this role will be for the Chennai location only.
- We are also tentatively looking at an office in Coimbatore in the near future and take your preference in case you wish to be based out of Coimbatore.
- We are also slowly returning back to the office in phases and will expect those hired to work out of the Chennai office upon joining.
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