Company Name: GOC
GOC is hiring candidates who have completed BE/B.Tech/BCA/B.Sc who are eligible for the position of Tech Generalist Associate. For more such off-campus drives, internships, and free courses with certifications be updated on our website-https://mechomotive.com/
| Job Title | GOC Off Campus Drive 2022 |
|---|---|
| Description | Maintaining a positive and professional attitude towards customers Providing support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls) Be flexible to work in a 24×7 service environment as per the business needs which might include working consistently in the night shifts and on weekends Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them. Promptly and independently resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally |
| Work Location | Bengaluru – INDIA |
| Employment Type | FULL TIME |
At Google Operations Center, we provide caring and knowledgeable support for Google users and customers. From troubleshooting product issues to providing around-the-clock advertiser assistance, you can be part of the teams that help Google users and customers solve problems and accomplish their goals.
Job Details for GOC Off Campus Drive 2022
- Job role:- Tech Generalist Associate
- Qualification:- BE/B.Tech/BCA/B.Sc
- Batch:- 2021/2022
- Job Location:- Bengaluru
- Salary: As Per Company Norms
- Experience:- 0-1 year
- Apply Mode:- Online
- Vacancy:- Various
Job Description for GOC Off-Campus Drive 2022
- Maintaining a positive and professional attitude towards customers
- Providing support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls)
- Be flexible to work in a 24×7 service environment as per the business needs which might include working consistently in the night shifts and on weekends
- Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
- Promptly and independently resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally
- Maintain response and resolution speed as defined by SLOs;
- Keep high customer satisfaction scores and follow quality standards in 95% of cases.
- Use existing troubleshooting tools and techniques to establish the root cause for queries and provide a customer-facing root cause assessment.
- Provide high-touch assistance to highest Tier customers, build an in-depth understanding of the most pressing customer issues
- Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing
Skills Required For GOC Off-Campus Drive 2022
- BTech/BE Information Technology/Computer Science degree/ BCA or BSc computers or equivalent practical experience with a strong academic record
- Excellent verbal and written English language skills
- Strong attention to detail and a proven ability to balance multiple priorities
- 0-18 months of experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company
- Front-end web programming experience in HTML or JavaScript, as well as proficiency in writing SQL queries
- Basic understanding of networking concepts
- Basic understanding of web protocols such as HTTP, DNS, SSL/TLS, etc
- Ability to go beyond help center articles and understand the technical system to resolve customer queries
Apply Now:- Click Here
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