Company Name: HGS
HGS is hiring candidates who have completed Any Degree and are eligible for the position of Technical Support Executive. For more such off-campus drives, internships, and free courses with certifications be updated on our website-https://mechomotive.com/
| Job Title | HGS Off Campus Drive 2023 |
|---|---|
| Description | Technical support executives are responsible for handling calls from new and existing customers from the US regarding a variety of broadband/OS-related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business |
| Work Location | Bangalore, Karnataka – India |
| Employment Type | FULL TIME |
A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day. HGS combines automation, analytics, and artificial intelligence with deep domain expertise focusing on digital customer experiences, back-office processing, contact centers, and HRO solutions.
Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a “globally local” approach. HGS has over 21,600 employees across 38 delivery centers in six countries, making a difference to some of the world’s leading brands across verticals.
Job Details for HGS Off Campus Drive 2023
- Job role:- Technical Support Executive
- Qualification:- Any Degree
- Job Location:- Bengaluru
- Batch:- 2021/2022
- Salary: Best In Industry
- Experience:- 0 – 1 Year
- Apply Mode:- Online
- Vacancy:- Various
Job Description For HGS Off Campus Drive 2023
Technical support executives are responsible for handling calls from new and existing customers from the US regarding a variety of broadband/OS-related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.
Roles and Responsibilities:
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Skills Required For HGS Off Campus Drive 2023
- Excellent Communication Skills
- Basic Telephone Etiquettes
- MS Office
- Basic System Navigation Skills
- Customer Focus and Being Attentive
- Troubleshooting
- Good reasoning and analytical skills
- Active listening skills
- Ability to comprehend the customer requirement well
- Good understanding of ISP
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