IBM Off campus Drive 2021 | IBM has recruit Any degree candidates for Technical Support Associate Position in Hyderabad , Telangana
IBM Off campus Drive 2021 : IBM has to recruit candidates for Technical Support Associate position through off campus in Hyderabad Telangana . The candidates who are completed in Any degree Eligible to apply for this position. Applications are invited from eligible applicants.Therefore, those who are eligible and interested should apply online.If you are really wish to make your career with IBM company you can use this recruitment.
Details Of IBM Off campus Drive 2021
| Job Title | Technical Support Associate |
|---|---|
| Description | IBM has to recruit candidates for Technical Support Associate position through off campus in Hyderabad Telangana . The candidates who are completed in Any degree Eligible to apply for this position. Applications are invited from eligible applicants.Therefore, those who are eligible and interested should apply online |
| Work Location | Hyderabad – India |
| Employment Type | FULL TIME |
| Company Name | IBM | |
| Qualification | Any degree | |
| Total Vacancy | Various | |
| Experience Needed | 0 – 2 Years | |
| Job Location | Hyderabad , Telangana | |
| Salary | As per norms | |
| Apply Mode | Online |
About IBM
IBM : International Business Machines Corporation is an American multinational technology and consulting company headquartered in Armonk, New York, with more than 350,000 employees serving clients in 170 countries.
Detailed Job Description For IBM Off campus Drive 2021
As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
Responsibilities:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution
- Providing direct technical assistance to customers via phone, email, and chat.
Job Qualification and Skills Required For IBM Off campus Drive 2021
- Minimum 0-2 years of experience in IT Industry
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues.
Documents to be Carried for IBM Off campus Drive 2021
- You should carry a copy of the Latest Resume.
- Aadhar Card (original and photocopy) with three passport size photographs are must.
- You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
- Students should have all the essential educational certificates along with the xerox copies.
How To Apply For IBM Off campus Drive 2021
- Eligible candidates need to open online Apply Link ( Link given bellow).
- This link open new tab on your browser
- Read carefully above page and find apply button in this page
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted it will share through e-mail or phone call
- interview and Venue details also will share to shortlisted candidates through e-mail.
- Note : Apply Before the link Expires
