IBM off campus drive hiring for technical support associate-2021
Role and Responsibility :
Front line position supporting our products.
Responsible to effectively handle difficult customer interaction and challenging customer problem.
Technical experts:
Effectively providing dependence and timely resolution to all products related technical issuses.
Providing remote infrastructure support.
Eligibility criteria:
Minimum of up to 2 years of experience in IT industry.
Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
Ability to empathize and work with customer in real time to resolve issues.
Question skills /probing skills as relevant to the issue and level of the caller.
Experience in user level familiarity with at least one e-mail client- outlook, notes etc…
Hands on experience to assemble a complete and accurate problem/symptom description of reported issues.
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