Company Name: NEC Software
NEC Software is hiring candidates who have completed BE/ B.Tech are eligible for the position of Service Desk Analyst. For more such off-campus drives, internships, and free courses with certifications be updated on our website. https://mechomotive.com/
| Job Title | NEC Software Off Campus Drive 2022 |
|---|---|
| Description | As a Service Desk Analyst, you will be required to manage service to a large internal staff as well as customer staff, work within contracted SLAs, and delivering best in class services to customers. You will be required to log all the calls that come into the Service Desk via e-mail, telephone, and Internal Portal. You must have specialization in MS Windows and Ubuntu Linux (for desktop) technology. |
| Work Location | Mumbai – INDIA |
| Employment Type | FULL TIME |
Innovation when it matters most. We build software and services that help keep people safer, healthier, and better connected worldwide. Our customers are national governments and international health bodies.
They’re also police forces, emergency services, local authorities, and housing providers, all working to prevent harm and provide the right support. Our software and services get them great outcomes.
Job Details for NEC Software Off Campus Drive 2022
- Job role:- Service Desk Analyst
- Qualification:- BE/B.Tech – CSE,IT,ECE
- Job Location:- Mumbai
- Experience Needed:- 0 – 1 Year
- Apply Mode:- Online
- Vacancy:- Various
- Salary:- Best In Industry
Job Description for NEC Software Off Campus Drive 2022
As a Service Desk Analyst, you will be required to manage service to a large internal staff as well as customer staff, work within contracted SLAs, and delivering best in class services to customers. You will be required to log all the calls that come into the Service Desk via e-mail, telephone, and Internal Portal. You must have specialization in MS Windows and Ubuntu Linux (for desktop) technology. To allocate categorization and prioritization levels in accordance with customer contractual requirements
- To recognize the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs
- To provide Level 1 investigation and diagnosis where applicable
- To resolve those incidents/service requests classified as first-time-fix, i.e. Password resets and account reactivations/deactivations, Application related tickets, etc
- To keep users informed of progress (especially post SLA breach)
- To accurately document the cause of the issue and troubleshooting steps before resolving the call or forwarding to the next level engineer
- To accurately close (using closure codes), all resolved incidents, requests and other calls in a timely manner, especially at month end
- To contribute to team meetings
Skills Required for NEC Software Off Campus Drive 2022
- The service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes.
- To restore “normal service” to the users as quickly as possible
- Ensuring that all change/project work is delivered on time and to budget
- Using technical skills and logical approach to proactively manage all elements of the supported Infrastructure and ensuring high levels of service availability
- Proactive maintenance of systems, installing patches, upgrades etc.
- Providing customers with high level technical consultancy
- Specialising in the configuration and support of Windows OS (Servers/ Desktop) systems and back office applications
- Ensure compliance with all documented procedures
- Be able to work on the Office premises for minimum of 8.5 hours during assigned shift timings or more if the work demands.
- Be a part of the 24X7 shift rotation (If Required)
- Get involved in any other business activities as required
Apply Now:- Click Here
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