Tata Communications Recruitment 2021 | Experience: 0-2 years| Jr. Customer Service Executive|Chennai
Tata Communications Recruitment 2021:Tata Communications hiring candidates for the role of Jr. Customer Service Executive – Service Assurance for the Chennai, India location. The complete details about Tata Communications Recruitment 2021 are as follows.
Tata Communications Limited is an Indian telecommunications company previously known as Videsh Sanchar Nigam Limited. It was previously under the ownership of Department of Telecommunications, under the Ministry of Communications of the Government of India. It was sold by Government of India to Tata Group.
Tata Communications Recruitment 2021:
| Job Title | Tata Communications Recruitment 2021 |
|---|---|
| Description | Graduates are Eligible for this job |
| Work Location | Chennai – IN |
| Employment Type | FULL TIME |
- Job Position:- Jr. Customer Service Executive – Service Assurance
- Salary Package:- As per Company Standards
- Job Posting Date:- September 06th, 2021
- Qualification:- Any Graduate
Skills Required:-
- Is able to apply broad knowledge of one area within Service Assurance or advanced knowledge of specific professional/operational practices.
- Checks for problems in existing systems and modifies work processes following defined procedures.
- Operational role responsible for achieving day-to-day objectives.
- Works under direct supervision No prior work related experience required.
Roles & Responsibilities:-
- Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs.
- Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues. Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.
- This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets.
- Provide last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches.
How to apply For this job:
To Apply: Click here
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