Technical Account Management – Sr Customer Success Manager
NetFoundry INC is looking for the Technical Account Management – Sr Customer Success Manager. For more such Off-Campus drives Stay updated on our website.
| Job Title | Technical Account Management -2021 |
|---|---|
| Description | Provide detailed reviews of service disruptions, metrics, detailed architectural planning Lead solution planning discussions, engaging all parts of the organization as needed to determine the best solution for the customer. Provide NetFoundry Platform guidance for our partners, customers, and prospects to assist them in both formal and ad hoc settings. |
| Work Location | India Tower 4, 4th to 8th Floor, Equinox Business Park, , LBS Marg, Kurla (W) Mumbai 400070, MUMBAI, Maharashtra, India – India |
| Employment Type | FULL TIME |
Job description:-
Job Responsibilities:
- Build strong customer relationships, especially with key customer stakeholders and sponsors
- Always strive to provide exceptional customer experience
- Engage with Director and C-Level executives to translate business needs into technical and operational plans
- Keep track of key service metrics
- Take initiatives in identifying growth opportunities
- Provide detailed reviews of service disruptions, metrics, detailed architectural planning
- Lead solution planning discussions, engaging all parts of the organization as needed to determine the best solution for the customer.
- Provide NetFoundry Platform guidance for our partners, customers and prospects to assist them in both formal and ad hoc settings.
- Produce material including presentations, application notes, technical bulletins etc. that can be used across the organization and with varied audiences of customers and partners.
- Develop process templates, write scripts, queries, etc. that can assist the customer with day-to-day activities.
- Drive resolution of critical customer issues to resolution engaging support, software engineering, cloud engineering or others as needed.
- Participate in the greater NetFoundry Community becoming an accepted leader within that community by answering public questions, augmenting documentation, blogging and participating in other social media.
Job Requirements For Technical Account Management:
The Applicant should:
- Be a smart, articulate individual that can work well with customers, partners and fellow NetFoundry team members.
- Have a proven track record with a minimum of 10 years pre-sales engineering, technical account management, engineering or consulting experience in Networking, Cloud based security services, software defined networks etc
- Hands on knowledge of Zero Trust Architecture, Software Defined Networking Principles and secure networking practices.
- Highly technical with the ability to go deep on methodologies, practices, architecture and tools.
- Experience in managing multiple stakeholders and projects
- Excellent prioritization skills with the ability to effectively delegate across virtual teams
- Be an innovative thinker
- Great problem-solving abilities
- Excellent verbal and written communication skills.
- BE/BS in Electronics & Communications Engineering/ Computer Engineering or their equivalent, MBA is a plus
- Cloud certifications in Azure and/or AWS highly recommended.
Role IT & Information Security – Other Industry Type Internet
Functional Area IT & Information Security Employment Type Full Time, Permanent
Role category It & Information Security – Other
Apply Now: Click Here (Job Links)
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