Company Name:- IEnergizer IT Services Pvt Ltd
IEnergizer IT Services Pvt Ltd is hiring candidates who have completed Any Degree is eligible for the position of Customer Support Executive. For more such off-campus drives, internships, and free courses with certifications be updated on our website. https://mechomotive.com/
| Job Title | IEnergizer IT Services Hiring 2021 |
|---|---|
| Description | Provide splendid customer services to customers in a friendly and courteous manner at all times. Have sufficient knowledge about the products and services and respond to all inquiries accordingly. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended to promptly and all their concerns are resolved immediately. Ensure that all the Company Policies and procedures, code of conduct, and regulatory guidelines are strictly complied with while servicing the customers. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction. Ensure that customers’ confidential information is properly protected and only used for official purposes |
| Work Location | Bangalore – India |
| Employment Type | FULL TIME |
IEnergizer is a global provider of Business Process Outsourcing (BPO) solutions, from customer service and collections, to chat, claims, and investor relations. Founded in 2000, iEnergizer employs over 12,000 employees in 11 delivery centers on six continents. iEnergizer is a global provider of Business Process Outsourcing (BPO) solutions. We help leading companies in Healthcare, BFSI, Gaming, Publishing.
Job Details for IEnergizer IT Services Hiring 2021
- Job role:- Customer Support Executive
- Qualification:- B.com, BBM, BA, BBA, BE, B.tech, MBA, M.com, MA, Degree, Graduate
- Job Location:- Bangalore, Karnataka
- Experience:- Fresher’s
- Salary:- Best In Industry
- Vacancy:- Various
Job Description for IEnergizer IT Services Hiring 2021
Job Responsibilities:
- Provide splendid customer services to customers in a friendly and courteous manner at all times.
- Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
- Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended to promptly and all their concerns are resolved immediately.
- Ensure that all the Company Policies and procedures, code of conduct, and regulatory guidelines are strictly complied with while servicing the customers.
- Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
- Ensure that customers’ confidential information is properly protected and only used for official purposes.
Required Knowledge and Skills:-
- Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them, and then promise solutions or make contributions based on points made.
- Strong communication skills characterized by excellent writing and speaking skills.
- Must possess good multi-tasking skills.
- Should have good negotiation skills and be able to influence people.
- Ability to use computers efficiently and must learn how to use new software/CRM.
- Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
- Must have a keen eye for detail and follow instructions.
Job Qualification For IEnergizer IT Services Hiring 2021
To provide a seamless experience addressing customer’s questions or issues over the phone and to efficiently fulfill all the assigned job responsibilities as per the prerequisites.
Minimum Qualification Criteria:-
1. Undergraduate / Graduate
2. Fresher are also eligible
3. Agent should be flexible to work in a 24/7 environment.
Desirable qualifications:
1. Excellent Communication skills (Written/Verbal) are the foremost priority.
2. Good customer service skills & should display good analytical abilities
3. Prior experience in the BPO voice process shall be preferred.
