Accelya Kale is hiring an Analyst | Freshers | Bachelor’s Degree | Pune
Accelya Kale is hiring : Accelya Kale Solutions Ltd is hiring for the position of an analyst, Fresher candidates of Bachelor’s Degree can apply for this job. The work location of this job is Pune , Maharashtra.
About the Team
Accelya is a leading global provider of technology products and services to the travel and transport industry. Founded in 1976, Accelya delivers financial, commercial, cargo and analytics solutions designed for a world on the move.
Formed through the merger of Accelya and Mercator, Accelya provides the mission-critical solutions that account for and manage more than 5 billion financial transactions and 75 million tons of cargo annually. Accelya serves as a strategic partner to more than 400 airlines, travel agents and shippers.
Job Description
| Job Title | Accelya Kale is hiring |
|---|---|
| Description | Fresher candidates of Bachelor’s Degree can apply for this job |
| Work Location | Pune – IN |
| Employment Type | FULL TIME |
Job purpose
As an Analyst – IT Service, you will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. You will also respond, document and resolve service tickets in a timely manner according to service level agreement.
What will you do?
- Record requests/incidents in a Service Management tool, provide resolution to the requests following a standard SOP,
- Assign requests/incidents to 2nd line support teams as needed.
- Own such requests/incidents and act as the communication between the user and the 2nd line technical support teams
- Monitor tickets raised in Service desk tool and doing first level analysis
- Well verse of Synthetic Monitoring.
- Assigning the tickets to appropriate technical teams
- OLA/SLA Tracking and ensuring timely closure/Escalations
- Take incident ownership and following up till closure
- Work on Level 1 tickets/ proper categorization of the tickets
- Configuring the alerts in monitoring tool as requested by technical team
What do you need to know?
- 0 to 3+ years of work experience as an application support analyst, preferably in airline domain
- Excellent analytical and problem solving skills
- Ability to work both independently and as part of a team 24X7
- Excellent customer service skills
- A good understanding of software development cycle
- Qualifications: Relevant Bachelor degree (B.E, Bach. in Computer Science, MCA)
- Excellent Advance MS-Excel, MS-PowerPoint, MS-Project, Power BI, MS Visio and Share Point Knowledge.
What do we offer?
- Flexible working hours
- Company transportation
- Training Courses and Workshops
- Healthy lifestyle
- Work-life balance
- Excellent, dynamic and multicultural environment
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