AirAsia Careers 2021 Hiring Freshers as Trainee of Any Degree Graduate
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AirAsia Careers 2021: AirAsia Berhad is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries.
Company Name: AirAsia
|Job Title||Trainee Guest Service Assistant|
|Description||Follow up on PIR i.e. Tracing, Calling & updating passengers. Check BTS report for mishandled cases and follow up on BAH cases. Make sure departmental KPIs are achieved.|
|Work Location||Cochin – India|
- Degree Needed: B.E/B.Tech/B.Sc/BCA/B.Com
- Passout Batch: 2017/2018/2019/2020
- Experience Level: 0 – 2 Years
- Package: Best In Industry
The incumbents responsibility shall not limited to:
- Ensure correct flight display on FIDS.
- Follow up on PIR i.e. Tracing, Calling & updating passengers.
- Check BTS report for mishandled cases and follow up on BAH cases.
- Make sure departmental KPIs are achieved.
- Ensure security questions are asked and vigilant at all time.
- Replenish and monitor stationeries, ED cards & etc.
- Do ensure check-in counter and gate is tidy.
- Ensure cleanliness and tidiness of the work area and backup room.
- Ensure no third party check-in and check passengers’ cabin baggage.
- Be vigilant to check visa validity.
- To perform cash collection at sales and excess baggage counters.
- Ensure sales drop is correct and issue a remittance envelope.
- Report to Finance for discrepancy in short of cash.
- Ensure compliance of SOP and T&C.
- Promote and sell all ancillary income.
- Submit overtime claim forms to DE before deadline.
- Attend guest complaints.
- Check passengers travel documents and to positively identify passengers prior to check-in.
- To be emphatic and to have initiative to assist passengers Passenger handling and crisis management (Flight delays, cancellations).
- Ensure safety & security at all times.
- Work as a team and communicate well.
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