British Council Off Campus Drive 2023
Company Name:- British Council
British Council Off Campus Drive 2023:- The company is hiring candidates who have completed BE/ B.Tech/ B.Sc and are eligible for the position of Graduate Trainee. For more such off-campus drives, internships, and free courses with certifications updated on our website-https://mechomotive.com/
| Job Title | British Council Off Campus Drive 2023 |
|---|---|
| Description | Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service Now, and telephone Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner. Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer |
| Work Location | Noida – INDIA |
| Employment Type | FULL TIME |
We support peace and prosperity by building connections, understanding, and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence, and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, learn English, get a high-quality education, and gain internationally recognized qualifications.
Job Details for British Council Off Campus Drive 2023
- Job role:- Graduate Trainee
- Qualification:- BE/ B.Tech/ B.Sc
- Job Location:- Noida
- Experience Needed:– 0-2 years
- Salary:- Rs 4.5 LPA
- Vacancy:- Various
- Apply Mode:- Online
Job Description For British Council Off Campus Drive 2023
- Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service Now, and telephone
- Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
- Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
- Navigate meticulously to research required information using available resources/applications.
- Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
- Responsible for handling critical incidents.
- Ensure adherence to individual/team KPIs.
- Update Required tools (CRM etc.) to record every customer interaction promptly
Skills Required for British Council Off Campus Drive 2023
- Basic Understanding of Service Desk Operations,
- Proficient in relevant computer applications( MS Office)
- Knowledge of customer service principles and practices
- Basic Understanding Service Desk Operations
- Enthusiastic and keen to learn
- Knowledge of customer service principles and practices
- Good people and interpersonal skills
- Good communication skills
Apply Link: Click Here
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