Company Name:- Mphasis
Mphasis is hiring candidates who have completed Any Graduate is eligible for the position of Customer Support Officer. For more such off-campus drives, internships, and free courses with certifications be updated on our website. https://mechomotive.com/
| Job Title | Mphasis Off-Campus Drive 2021 |
|---|---|
| Description | Respond to the inbound calls professionally and furnish the customer with information on product and services or obtain details of the complaints or concerns Identify and assess customers’ needs to achieve maximum satisfaction Build trust and sustainable relationship with customers through interactive communication Record details of customer interactions, queries, complaints, and comments or feedback Route concerns that require immediate or special attention to concerned departments Follow up to ensure necessary actions are taken to resolve the customer issues |
| Work Location | Bengaluru, Karnataka – India |
| Employment Type | FULL TIME |
Mphasis Limited is an IT services company based in Bangalore, India. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries.
Job Details For Mphasis Off-Campus Drive 2021
- Position:- Customer Support Officer
- Qualification:- Any Graduate
- Experience Needed:- 0-2 years
- Job Location:- Bengaluru, Karnataka
- Job Category:- Private Jobs
- Salary:- As per norms
- Apply Mode:- Online
- Total Vacancy:- Various
Job Description For Mphasis Off-Campus Drive 2021
- Respond to the inbound calls professionally and furnish the customer with information on product and services or obtain details of the complaints/concerns
- Identify and assess customers’ needs to achieve maximum satisfaction
- Build trust and sustainable relationship with customers through interactive communication
- Record details of customer interactions, queries, complaints, and comments/feedback
- Route concerns that require immediate/special attention to concerned departments
- Follow up to ensure necessary actions are taken to resolve the customer issues
Job Qualification For Mphasis Off-Campus Drive 2021
Any graduate or under graduate who has completed a minimum of 12th Std in any discipline can apply
Job Role For Mphasis Off-Campus Drive 2021
- Conversation skills – the ability to have meaningful conversations
- Active listening – ability to pick up cues from the customer
- Customer service – going above and beyond while taking ownership of the situation.
- Coachable – can take feedback and action it
- Adaptability – working in a fast-paced environment
- Dependable – Should have the ability to manage additional volumes if any
- Reliable – Be regular to work
- Flexible – Be comfortable working in the night/rotational shifts including on weekends (2 Weekly Off’s in a week)
