Tata Communications Off Campus Drive 2021 | Experience: 0-2 years | Jr. Customer Service Executive | Pune
Tata Communications Off Campus Drive 2021 : Tata Communications is hiring candidates for the Jr. Customer Service Executive – Service Assurance – 11001 for the Pune, India location. Any Degree candidates can apply for this job. The complete details about Tata Communications Off Campus Drive are as follows.
Tata Communications Limited is an Indian telecommunications company previously known as Videsh Sanchar Nigam Limited. It was previously a government- owned-telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, Government of India
Job Position:- Jr. Customer Service Executive – Service Assurance – 11001
| Job Title | Tata Communications Off Campus Drive 2021 |
|---|---|
| Description | Any Degree candidates can apply for this job |
| Work Location | Pune – IN |
| Employment Type | FULL TIME |
Salary Package:- As per Company Standards
Skills Required:-
- Is able to apply broad knowledge of one area within Service Assurance or advanced knowledge of specific professional/operational practices.
- Checks for problems in existing systems and modifies work processes following defined procedures.
- Operational role responsible for achieving day-to-day objectives.
- Works under direct supervision
- No prior work related experience required
Roles & Responsibilities:-
- Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability.
- Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
- Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.
- This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets.
- Provide last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches.
- Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field).
How to Apply For Tata Communications Off Campus Drive 2021:
To Apply: Click here
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