PhonePe Recruitment 2022 | Freshers

PhonePe
SOURCE: www.phonepe.com

PhonePe Recruitment 2022 | Freshers | Process Designer | Any Degree | 2020 – 2022 Batch | Bangalore

Company: PhonePe
PhonePe Recruitment 2022 : PhonePe, a wholly owned subsidiary of Flipkart, is the leader in UPI based payments in India. Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again.

We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe started in 2015 and has achieved many milestones in the last 3 years and is rightly India Payments App.

Company Website: www.phonepe.com

Positions: Process Designer

Experience: 0-3 years

Salary: Best in Industry

Job TitlePhonePe Recruitment 2022
DescriptionAny Degree
Work LocationBangalore – IN
Employment TypeFULL TIME

Eligibility Criteria for PhonePe Recruitment 2022:

Have excellent written and verbal communications

Have good learnability

Be an active listener and deal well with objection

Have strong customer orientation and ability to adapt/respond to different scenarios

Be a team player, flexible and open to feedback

Ability to multitask, prioritise, and manage time effectively

Should be able to speak in English and Hindi

Graduation (10+2+3) is Mandatory

0 – 2 years of work experience in a customer facing role

Multilingual skills (spoken + written) in South Indian languages are preferred

Job Description:

We are looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.

In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.

One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience

Job Responsibilities:

Act with integrity & think customer-first in every interaction

Handle basic PhonePe account and transaction related queries

Ability to flex between phone & data channels

Follow specified process guidelines to bring about resolution

Build customer trust through their interaction

Ability to meet hourly & daily productivity goals

Leverage internal processes and resources to drive resolution

Escalate appropriately taking support from relevant teams to resolve customer issues

Recommend process improvements

Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Employee Benefits:

Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System

Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy

Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

Other Benefits – Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy

How to Apply for PhonePe Recruitment 2022?

Desirable candidates may apply through online mode ASAP.

Apply Link: Click Here

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